Privacy policy

SAANARI (“we”, “us”, “our”) operates this website and provides all related information, content, products, features and services (the “Services”) to offer you a smooth and personalized shopping experience. This Privacy Policy explains how we collect, use, protect and disclose your personal information when you visit our website, interact with us, or make a purchase.

By accessing or using our Services, you agree that you have read and understood this Privacy Policy.

Personal Information We Collect
“Personal information” refers to any data that can identify or reasonably be linked to you. We may collect the following categories of personal information depending on your activity with our Services:

  • Contact information: name, email address, phone number, billing and shipping address.
  • Payment and financial details: card information, transaction details, preferred payment methods.
  • Account information: login details, passwords, preferences, settings.
  • Order and transaction details: items viewed, added to cart, purchased, returned, exchanged, or cancelled.
  • Communications: messages, inquiries or information you share with our customer support team.
  • Device information: IP address, browser type, device ID, operating system, network information.
  • Usage data: pages viewed, time spent on the site, interactions, clicks and browsing behavior.

How We Collect Personal Information
We collect information from various sources, including:

  • Directly from you when you browse our website, place an order, create an account, subscribe, or contact us.
  • Automatically through cookies, analytics tools and your device when you interact with our website.
  • Service providers who assist us with payments, shipping, analytics, marketing, customer support and website operations.
  • Third-party platforms such as advertising partners or social media, when permitted by you.

How We Use Your Personal Information

We may use your information for the following purposes:

  • To provide and improve our Services including fulfilling orders, managing your account, shipping products, handling returns/exchanges and personalizing your shopping experience.
  • To process payments and verify transactions securely.
  • To communicate with you regarding orders, delivery updates, support requests or account notifications.
  • To send marketing and promotional content (via email, SMS or other channels), which you can unsubscribe from at any time.
  • To ensure safety and prevent fraud by monitoring security risks, unauthorized use or suspicious activity.
  • To comply with legal requirements and respond to lawful government or regulatory requests.

How We Share Personal Information
We may share your information only when necessary and for legitimate purposes, such as:

  • With verified service providers to help us operate our business (e.g., shipping partners, payment gateways, analytics and marketing tools, customer support providers).
  • With business and advertising partners to deliver relevant marketing and advertising.
  • With your consent when you ask us to connect with third-party services or platforms.
  • Within our company group where applicable.
  • For legal or safety purposes including complying with law enforcement, preventing fraud or protecting our rights.
  • During business transitions such as mergers or acquisitions, where permitted by law.

Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before sharing any information.

Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the legal age of majority in your region. If you believe a minor has provided us with personal information, please contact us so we can remove it.

Security of Your Information
We use appropriate technical and organizational measures to safeguard your information. However, no security method is completely error-free. Information in transit may not be fully secure, so please avoid sending sensitive data through unsecured channels.

Data Retention
We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices
Depending on your location, you may have certain rights related to your personal information, including:

  • Right to access the information we hold about you.
  • Right to delete your personal information, subject to legal obligations.
  • Right to correct inaccurate or incomplete personal data.
  • Right to data portability where applicable.
  • Right to manage communication preferences and opt out of marketing messages.

You may exercise your rights by contacting us using the details below. We may request identity verification to protect your privacy.

Complaints
If you have concerns about how we handle your data, please contact us. Depending on your jurisdiction, you may also have the right to lodge a complaint with your regional data protection authority.

International Transfers
We may transfer and store your personal information outside your country. When doing so, we follow legally approved safeguards to protect your data.

Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us
If you have any questions or wish to exercise your privacy rights, you can reach us at:

Email: info@saanari.com